STANDARD REFUND TERMS
Products purchased from BroHosting International Ltd. may be refunded only if cancelled within the following timeframe:
Annual Plans* – Within 30 days of the date of the transaction
Monthly Plans* – Within 30 days of the date of the transaction
*Security products with remediation service cannot be refunded once a cleanup request has been submitted.
“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by BroHosting International Ltd. in accordance with the terms and conditions of the applicable product or service agreement (see here).
You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all.
Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.
This Policy is provided in the English language. To the extent any translation is provided to you, it is provided for convenience purposes only, and in the event of any conflict between the English and translated version, the English version will control and prevail.
PRODUCTS WITH SPECIAL REFUND TERMS
Domain Name Registrations/Renewals
- Standard Terms
- New Registration 5 Days (120 Hours)
Purchased Product w/ Free Domain
In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on BroHosting International Ltd.’s website and is not subject to any promotion, discount, or other reduction in price).
If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 30 days of the date of the transaction).
PRODUCTS NOT ELIGIBLE FOR REFUNDS
· Dedicated Servers
· Game Servers
· Premium Domain Names
· Redemption Fees
· Transfers (if successful)